Frequently Asked Questions
1. What printing services do you offer?
We offer a variety of printing and customization services including screen printing, embroidery, Direct to Film (DTF) printing, custom logo design, and marketing material printing. Our services are designed to meet the needs of businesses, organizations, and individuals looking for high-quality custom products.
Whether you need branded apparel, promotional merchandise, or custom marketing materials, our team uses modern printing technology to ensure excellent results and long-lasting designs.
2. What is the lead time for orders?
Our standard lead time for all printing services is 7–10 business days after your mock‑up is approved. This timeframe allows us to prepare materials, complete production, and ensure your order meets our quality standards. If any adjustments are needed during the mock‑up stage, the lead time begins once the final version is approved.
For logo design, turnaround times can vary. Simple concepts may be completed quickly, while more detailed or custom designs may require additional time. We always communicate clearly throughout the process, so you know what to expect.
If you have a specific deadline, let us know — we can check our schedule to see if it’s something we’re able to accommodate.
3. What is the difference between screen printing?
Screen printing is a traditional printing method that works best for large orders and simple designs with fewer colors. It produces vibrant and durable prints that last through repeated use and washing.
Direct to Film (DTF) printing is a modern technique that allows full-color designs with detailed graphics and gradients. It is ideal for small or medium orders and designs that require more complexity and color variation.
4. Do you provide custom design services?
Yes, we offer professional custom design services to help bring your ideas to life. Our design team can create logos, graphics, and artwork tailored to your brand or project.
Whether you need a completely new design or adjustments to an existing logo, we work closely with you to ensure the final result meets your expectations.
5. What is the minimum order quantity?
The minimum order quantity can vary depending on the type of printing service you choose. Screen printing usually works best for larger quantities, while DTF printing is suitable for smaller orders.
Our team will help you determine the most cost-effective option based on your order size and design requirements.
6. Do you have a spoilage policy for screen printing?
Yes — because screen printing is a hands‑on process, a tiny bit of spoilage is normal in the industry. We allow up to 2% of your order, or 1 garment, whichever is greater.
We work hard to keep spoilage as close to zero as possible, and most orders have no issues at all. If you ever have questions or concerns, just reach out — we’re always happy to help.
7. What is your return policy for custom orders?
All items are custom‑made, so returns and exchanges are not accepted. If you notice an issue with your order, please reach out within 48–72 hours so we can review it. Concerns related to misprints or defects will be handled according to our Spoilage Policy.
We’re committed to making sure you’re happy with your order, and we’ll always do our best to help.